Resort Services


When you’re planning a New York getaway, you’re looking for more than just great Niagara Falls accommodations. Seneca Niagara Casino & Resort offers a full collection of amenities, facilities and services to make your stay with us thoroughly rewarding and satisfying. Take a dip in our indoor pool, keep up with your routine in our workout facility, plan a productive conference in our flexible meeting space or simply enjoy strawberries and champagne in bed.



Located on the third floor adjacent to The Spa, the fitness center invites you to make a splash in the indoor pool, soak in a steamy whirlpool or keep to your fitness routine with a collection of leading edge cardiovascular equipment, circuit weights and free weights. From heart pumping workouts to leisurely downtime, our fitness center invites wellness and relaxation. Pool & Fitness Center is open from 7 AM - 10 PM every day. Adult Swim Hours are every day 7 AM – 9 AM and 8:00 PM – 10:00 PM. Children are not allowed in the pool after 7:45 PM. Pool and Fitness Center is open only for Registered Hotel Guests only.


Whether your meeting is for six or 2,500 people, at Seneca Niagara Resort & Casino you can rest assured that it will be flawless. To ensure your meeting or event is a success, we offer an array of amenities including state-of-the-art audio and visual equipment. Our knowledgeable event staff is ready to craft a distinctive, personalized event experience to meet your work-related goals or to help your guests create memories that last a lifetime. To plan your upcoming meeting or event, please visit our Meetings page or call one of our event professionals at 1-866-951-7100.


We are happy to receive and store incoming packages for guests who have current and upcoming hotel reservations and also those who are hosting meetings at our property. Seneca Resorts will not accept nor hold packages addressed to day patrons and non-hotel guests. Once a package is received, the room reservation will be noted that the package has arrived and is available for pick up or delivery. Packages will be held for no longer than fifteen (15) days. Guests may contact the Parcel Center directly at 716-501-2310. All parcels will incur a receiving and handling fee based upon weight (rates subject to change): Letters - Complimentary Under 10 lbs - $5.00 each 11-20 lbs - $7.50 each 21-30 lbs - $10.00 each 31-40 lbs - $15.00 each 41-60 lbs - $20.00 each 61-80 lbs - $25.00 each 81-100 lbs - $40.00 each 100+ lbs - $0.40 each additional pound Pallet/Skid/Crate - $200 each Please address packages to: Seneca Niagara Resort and Casino Hotel Guest - Name of guest Arrival Date 310 Fourth Street Niagara Falls, NY 14303 *Please be advised that the items mailed via USPS (Postal Service) go to a P.O. Box to be picked up by hotel staff Monday-Friday only. No pickup service on major Holidays observed by the USPS.

COVID-19 Update Learn More