Frequently Asked Questions
Beginning February 15, 2018 all non-gaming areas including restaurants, retail shops, public concourses, meeting rooms, restrooms, and elevators are now designated as smoke-free zones. Smoking is allowed on the gaming floor. No alcoholic beverages may be taken outside.
While you are gaming at Seneca Niagara Resort & Casino, all beverages received while playing any slot machines or table games are available at no cost to you. Beverages may also be purchased at one of our many bars.
No. Anyone 18 years of age and older can apply to work for us. For more information on current positions available, see our Careers section.
Canadian currency can be exchanged for U.S. currency at any of our cashier windows at very favorable rates.
A Social Club by Seneca card is the first step in establishing the kind of personal relationship that you’d expect from Seneca Casinos. As a valued Social Club by Seneca member you are eligible to request a statement of your winnings or losses. Click here for more details.
Take advantage of our free parking in our self-parking lot at Seneca Square or our spacious garage. Or, use our valet service for just $5. Note, Valet parking is free for Advantage and Pro Social Club by Seneca members, Nation Members, Hotel Guests and disabled guests.
Parking for oversized vehicles (including RV’s) is available on a ‘first come, first serve’ basis, in the parking lot on the East side of the property (Use ‘Falls Street’ entrance for your convenience). We allow vehicles to park on the East side of the lot (by the fence) even though the lot surface area is not marked for oversized vehicles. NOTE: Utility hookups are not available.
Check-in begins at 4 PM; check out is at 11 AM. If you would like to request an early check-in time, please let us know as soon as possible.
SOCIAL CLUB BY SENECA FAQs
This state-of-the-art technology allows you to carry around your “winnings” without the inconvenience of a big, heavy cup. You can either insert the ticket into another slot machine for additional play, or cash it in at any of our designated Ticket Redemption Machines throughout the gaming floor. You are also welcome to use the cashier windows for personal service. Guests should note that inside the Casino this ticket is the equivalent of cash and cannot be replaced if lost. Please note that tickets expire after 180 days.
Seneca Niagara Casino & Hotel features state-of-the-art 1¢, 2¢, 5¢, 25¢, $1, $5, $10 and $25 slot machines.
The Poker Room has 16 tables, featuring Texas Hold’em, Omaha and 7-card Stud and more!
Seneca Niagara Resort & Casino features your favorite table games including Blackjack, Craps, Roulette, Caribbean Stud Poker, 3-card Poker, Let It Ride®, Spanish 21, Baccarat, Mini Baccarat, Pai Gow Poker, Texas Hold’em Bonus Poker, Mississippi Stud Poker, Blackjack Switch, Blackjack Super 7’s, and 4-card Poker. Inside the Poker Room, patrons can enjoy Texas Hold’em, Omaha and 7-card Stud and more!
You must be 21 or older to gamble at Seneca Niagara Resort & Casino and be able to show a valid Government-issued photo ID.
During the weekdays, our helpful staff at Thunder Falls Buffet will work hard to seat you as quickly as possible. To help make your experience at our popular buffet even more satisfying on Saturdays after 4 PM and select holidays and special events, we are asking that guests make reservations upon entering the Casino. Reservations must be made in person on the day you wish to dine at Thunder Falls Buffet. Visit the Reservation Desk near the entrance to the buffet and a designated time slot will be given to you. Please arrive 15 minutes prior to the time of your reservation to ensure hassle-free seating.
Get your tickets at 8 Clans inside Seneca Niagara Resort & Casino, online at ticketmaster.com or at any Ticketmaster location. You can also order by phone by calling 1-800-745-3000.
Coolers, outside food or drink, blankets and lawn chairs are not permitted at our outdoor shows. Reserved seating is all ground level. General Admission bleacher seating is available on a first come, first serve basis. Gates will open approximately 1.5 hours before the start of the show. Guests under 18 years old must be accompanied by an adult. No rain date, outdoor events are rain or shine. If canceled, refunds can be obtained at point of purchase.