Frequently Asked Questions

GENERAL FAQS

While you are gaming at Seneca Niagara Resort & Casino, all beverages received while playing any slot machines or table games are available at no cost to you. Beverages may also be purchased at one of our many bars.

No. Anyone 18 years of age and older can apply to work for us. For more information on current positions available, see our Careers section.

Canadian currency can be exchanged for U.S. currency at any of our cashier windows at very favorable rates.

A Social Club by Seneca card is the first step in establishing the kind of personal relationship that you’d expect from Seneca Casinos. As a valued Social Club by Seneca member you are eligible to request a statement of your winnings or losses. Click here for more details.

Take advantage of our free parking in our self-parking lot at Seneca Square or our spacious garage. Or, use our valet service for just $5. Note, Valet parking is free for Advantage and Pro Social Club by Seneca members, Nation Members, Hotel Guests and disabled guests.

Parking for oversized vehicles (including RV’s) is available on a ‘first come, first serve’ basis, in the parking lot on the East side of the property (Use ‘Falls Street’ entrance for your convenience). We allow vehicles to park on the East side of the lot (by the fence) even though the lot surface area is not marked for oversized vehicles. NOTE: Utility hookups are not available.

Check-in begins at 4 PM; check out is at 11 AM. If you would like to request an early check-in time, please let us know as soon as possible.

SOCIAL CLUB BY SENECA FAQs

By signing up at the Social Club at one of our three properties! You will enter into the club at the Member level. Being a Social Club Cardholder automatically enters you into promotions while you play at any Seneca Resort & Casino property. You will earn rewards while you play like Player Points redeemable for dining, shopping, tickets and hotel stays! Social Club Cardholders can qualify for even more exclusive offers and complimentary benefits.
Member, Player, Pro and Advantage.
Earn 150 Tier Credits within the 12-month qualifying period to step into increased benefits, including discounts on food and retail, and Player Point redemption for Slot Play. Social Club Cardholders will also be recognized with exclusive promotional days for point multipliers and more!
Earn 750 Tier Credits within the 12-month qualifying period to begin experiencing what complimentary really means! From top tier event invitations to golfing and cruises, Pro Cardholders have truly taken a step into distinction.
Earn 2,000 Tier Credits within the 12-month qualifying period to attain the most exclusive level of Social Club by Seneca membership. Advantage Cardholders will enjoy the biggest multipliers and discounts, as well as 1 to 1 Player Point redemption for Slot Play. A Casino host is waiting to personalize your Seneca Resorts & Casinos getaway and show you what complimentary really means.
Social Club Cardholders will earn Tier Credits & Player Points as they play their favorite games. Each point earned at the slot machine or table game will add 1 Tier Credit AND 1 Player Point to your account.
Player Points can be redeemed much like Comp Dollars at any point-of-sale location or at any slot machine for Slot Play. The amount you can redeem may be based on your card tier. Social Club by Seneca tiers can convert player points for slot play at the following rates: ADVANTAGE: 1 Player Point can be exchanged for $1 Slot Play, with a daily cap of $2,500. PRO: 1.5 Player Points can be exchanged for $1 Slot Play, with a daily cap of $1,000. PLAYER: 1.75 Player Points can be exchanged for $1 Slot Play, with a daily cap of $500. Player points can be exchanged for Slot Play right at the game.
Tier Credits are earned while playing any game using your Social Club by Seneca Card. Credits can be earned over a 12-month period, and will determine your Social Club membership status. Once you earn enough Tier Credits, you will be automatically upgraded to the next level. The more points you earn, the higher the status you will achieve. You will earn 1 tier credit for every Player Point earned. The Social Club by Seneca will also award Cardholders with Daily Tier Credit Bonuses.
Points must be earned between 6:00 AM through 5:59 AM the following calendar day. Bonus tier credits are awarded automatically at the end of the gaming day. Earn 20 credits and receive 20 total bonus credits awarded. Earn 30 credits and receive 60 total bonus credits awarded. Earn 50 credits and receive 150 total bonus credits awarded. Earn 75 credits and receive 300 total bonus credits awarded.
Once you have earned the required number of Tier Credits, your account will upgrade automatically. If you reach the next tier threshold because of your Tier Credit Bonuses, the upgrade will occur on your next visit. Play at least 1 point to activate the upgrade.
By reaching the required Tier Credit thresholds, you will be upgraded for the remainder of that tier period and then continue to enjoy your status until the end of the following period.

GAMING FAQs

This state-of-the-art technology allows you to carry around your “winnings” without the inconvenience of a big, heavy cup. You can either insert the ticket into another slot machine for additional play, or cash it in at any of our designated Ticket Redemption Machines throughout the gaming floor. You are also welcome to use the cashier windows for personal service. Guests should note that inside the Casino this ticket is the equivalent of cash and cannot be replaced if lost. Please note that tickets expire after 180 days.

Seneca Niagara Casino & Hotel features state-of-the-art 1¢, 2¢, 5¢, 25¢, $1, $5, $10 and $25 slot machines.

The Poker Room has 16 tables, featuring Texas Hold’em, Omaha and 7-card Stud and more!

Seneca Niagara Resort & Casino features your favorite table games including Blackjack, Craps, Roulette, Caribbean Stud Poker, 3-card Poker, Let It Ride®, Spanish 21, Baccarat, Mini Baccarat, Pai Gow Poker, Texas Hold’em Bonus Poker, Mississippi Stud Poker, Blackjack Switch, Blackjack Super 7’s, and 4-card Poker. Inside the Poker Room, patrons can enjoy Texas Hold’em, Omaha and 7-card Stud and more!

You must be 18 or older at Mezzanine and 21 or older on the Casino Floor to gamble at Seneca Niagara Resort & Casino and be able to show a valid Government-issued photo ID.

DINING FAQS

During the weekdays, our helpful staff at Thunder Falls Buffet will work hard to seat you as quickly as possible. To help make your experience at our popular buffet even more satisfying on Saturdays after 4 PM and select holidays and special events, we are asking that guests make reservations upon entering the Casino. Reservations must be made in person on the day you wish to dine at Thunder Falls Buffet. Visit the Reservation Desk near the entrance to the buffet and a designated time slot will be given to you. Please arrive 15 minutes prior to the time of your reservation to ensure hassle-free seating.

ENTERTAINMENT FAQS

Get your tickets at 8 Clans or the Club Store inside Seneca Niagara Resort & Casino, online at ticketmaster.com or at any Ticketmaster location. You can also order by phone by calling 1-800-745-3000.

Coolers, outside food or drink, blankets and lawn chairs are not permitted at our outdoor shows. Reserved seating is all ground level. General Admission bleacher seating is available on a first come, first serve basis. Gates will open approximately 1.5 hours before the start of the show. Guests under 18 years old must be accompanied by an adult. No rain date, outdoor events are rain or shine. If canceled, refunds can be obtained at point of purchase.