The health and safety of our team members, guests, and their families continues to be our highest priority. During this closure, our team has worked tirelessly on a comprehensive plan and has adapted ALL of our front facing and back of house procedures to maintain a safe and fun environment. These planned measures and protocols to mitigate the risk of COVID-19 virus exposure to our team members and guests meet or exceed applicable guidance from the Centers for Disease Control and Prevention (CDC), the New York State Department of Health and local health authorities.
Regular and diligent cleaning of all public areas, workspaces and frequently touched surfaces will be a core element of our ongoing health and safety protocols.
Building upon initiatives implemented prior to our closure, physical distancing will be implemented throughout all aspects of our operations, ranging from the gaming activities offered to the actions and interactions of employees in both front-of-house, and back-of-house areas.
We will be proactively monitoring for signs of illness or infection that could put guests or team members at increased risk. Efforts will include the use of thermal imaging devices to screen guests and employees for fever, as well as ongoing monitoring of local health conditions, including reported active cases and potential outbreaks.
Ongoing communication is critical and includes informational signage for guests and team members to assist with proper use of PPE, physical distancing, and personal hygiene. To reinforce protocols, all team members will receive training on COVID-19 safety and sanitation protocols.
Seneca Resorts & Casinos have implemented additional entry restrictions for guests who have recently traveled into New York State from outside states/countries. Upon arrival, you will be required to present valid identification at the entry point to confirm your state/country of residence. Your state/country of residence may be prohibited from entering the Casino/Resort if you are not in compliance with the requirements of Seneca Resorts & Casinos travel guidelines. Additionally, please take notice that you may also be denied entry if you are experiencing fever, cough, shortness of breath, or other known symptoms of COVID-19. To make a hotel reservation, you will be asked to confirm your state/country of residence. If you reside in one of the outside states/countries and are unable to comply with our requirements for arriving from those states and countries, the reservation will not be completed.
Entrances will also be restricted to maintain safe social distancing and traffic flow through the Wellness Checkpoints. The Seneca Square entrance on 4th street will be open for walk in as well as the Hotel Front Entrance. Parking Garage Update: The east or Hotel side skywalk is currently closed. We have opened up the Western Door skywalk. Hotel guests are advised to use valet if they would like to avoid walking across the casino floor.
All other entries will be closed including the Bear’s Den entrance and the Bus Lobby entrance.
EVERY guest and team member must proceed through the Wellness Checkpoint (temperature screening). Anyone exhibiting symptoms associated with COVID-19 will be denied entry that day. Anyone registering 100.4 or above temperature will pass through a secondary screening. If the 2nd screening registers a temperature of 100.4 or above, guest and/or team member will be denied entry that day. All temperature screenings will be done with a safe social distance through thermal imaging screeners.
Face masks will be mandatory for both guests and team members and must be worn at all times while on property. No mask, no entry. If you don’t have a face mask one may be provided for you.
EVERY guest and team member must use hand sanitizer before entering.
We are operating at reduced capacity in order to maintain social distancing at this time. Guests may be asked to come back at a later time.
NO SMOKING is allowed anywhere inside the resort. Smoking will be allowed only in outdoor designated areas and with social distancing. Any guest who goes outside to smoke must go through the Wellness Checkpoint upon reentering the building.
Resort hours of operation have returned to 24-hours daily.
Valet parking is available at this time. Drop-off available only at Hotel Front Entrance.
All surface parking lots will be open. Parking Garage Update: The east or Hotel side skywalk is currently closed. We have opened up the Western Door skywalk. Hotel guests are advised to use valet if they would like to avoid walking across the casino floor.
Guest entrances will be the Hotel front entry, and the 4th street casino entrance. Walk-in available at Hotel Front Entrance and Casino (4th Street) Entrance.
NO SMOKING anywhere inside the resort. Smoking will be allowed only in outdoor designated areas and with social distancing. Any guest who goes outside to smoke must go through the Wellness Checkpoint upon reentering the building.
Room Service: Available 24 Hours* (*Alcohol service for room service ends at 3:45 AM)
Most restaurants will remain closed except for:
Effective Friday, November 13:
Seneca Resorts & Casinos will be temporarily reducing the Hours of Operations at our dining outlets.
Seneca Niagara Resort & Casino
Western Door ● Sun – Sat: 5 PM – 10 PM ● final seating begins at 8 PM ● Closing Time: 10 PM
Koi ● Sun – Tues: 5 PM - 9 PM ● Fri & Sat: 5 PM – 10 PM ● Last seating is at 8:30 PM
Blues Burger Bar ● Sun – Thurs: 11 AM – 9 PM ● Fri & Sat: 11 AM – 10 PM ● Last seating at 9 PM
Three Sisters Café* ● 6 AM - 10 PM ● Last seating at 8:30 PM
*Take out available 24 hours.
7 Days A Week | 7 AM – Midnight
Available 24 Hours*
*Alcohol service ends at 3:45 AM.
Odds & Ends, 8 Clans, Lux Box, Swarovski and The Garden Nook are now open
The Lobby Bar, Thunder Falls Buffet, la cascata, Stir, Aces and Morrie's Express will remain closed at this time.
Seneca Niagara Resort & Casino Spa & Salon is currently closed.