The health and safety of our team members, guests, and their families continues to be our highest priority. During this closure, our team has worked tirelessly on a comprehensive plan and has adapted ALL of our front facing and back of house procedures to maintain a safe and fun environment. These planned measures and protocols to mitigate the risk of COVID-19 virus exposure to our team members and guests meet or exceed applicable guidance from the Centers for Disease Control and Prevention (CDC), the New York State Department of Health and local health authorities.
Regular and diligent cleaning of all public areas, workspaces and frequently touched surfaces will be a core element of our ongoing health and safety protocols.
Building upon initiatives implemented prior to our closure, physical distancing will be implemented throughout all aspects of our operations, ranging from the gaming activities offered to the actions and interactions of employees in both front-of-house, and back-of-house areas.
We will be proactively monitoring for signs of illness or infection that could put guests or team members at increased risk. Efforts will include the use of thermal imaging devices to screen guests and employees for fever, as well as ongoing monitoring of local health conditions, including reported active cases and potential outbreaks.
Ongoing communication is critical and includes informational signage for guests and team members to assist with proper use of PPE, physical distancing, and personal hygiene. To reinforce protocols, all team members will receive training on COVID-19 safety and sanitation protocols.
As we continue to welcome you to our properties, we’re committed to offering you the safest, most enjoyable experience possible. We’ve updated our safety and security procedures, and ask that you please take a moment to review our most recent policies:
At Seneca Niagara, our Gaming Floor and designated lounge areas are open to guests age 21+. Guests of all ages may enjoy our amenities, restaurants and shops (those under age of 18 require a parent or guardian accompaniment).
We will continue to monitor and assess circumstances, and further updates will be posted on our websites.
Thank you for being a valued guest; enjoy your next visit!
Guests may enter through any of our following entrances; Bus Lobby entrance, 4th Street entrance, Seneca Square entrance, the Western Door skywalk (from the Parking Garage) and our Hotel Lobby entrance. The Bear’s Den entrance and the Hotel skywalk (from the parking garage), are temporarily closed.
If you are fully vaccinated, you may remove your mask on property. If you are not fully vaccinated, we ask you continue to wear a mask.
EVERY guest and team member must use hand sanitizer before entering.
We are operating at reduced capacity in order to maintain social distancing at this time.
NO SMOKING is allowed anywhere inside the resort. Smoking will be allowed only in outdoor designated areas and with social distancing.
Resort hours of operation have returned to 24-hours daily.
Valet parking is available at this time. Drop-off available only at Hotel Front Entrance.
All surface parking lots will be open. Parking Garage Update: The east or Hotel side skywalk is currently closed. We have opened up the Western Door skywalk. Hotel guests are advised to use valet if they would like to avoid walking across the casino floor.
NO SMOKING anywhere inside the resort. Smoking will be allowed only in outdoor designated areas and with social distancing.
Room Service: Available daily from 7 AM to midnight.
Western Door ● Sundays, Wednesdays, Thursdays: 5 PM – 10 PM ● last seating at 9:45 PM | Friday - Saturday: 5 PM – 11 PM ● last seating at 10:45 PM
Koi ● Sundays, Mondays, Tuesdays: 5 PM – 10 PM ● last seating at 9:45 PM | Fridays & Saturdays: 5 PM – 11 PM ● last seating at 10:45 PM
Blues Burger Bar ● Daily: 11 AM – 10 PM ● Bar at Blues: Daily 3 PM – 10 PM ● Last seating at 9 PM**
Three Sisters Café* ● 7 AM - 11 PM
Lounge 101 ● Thurs - Sun 4 PM - 11 PM
Aces Casino Bar • Daily, 10 AM - 4 AM
Morrie's Express • Fridays & Saturdays, 11 AM - 10 PM
Keno Bar • Monday through Thursday 3 PM - 11PM, Friday & Saturday 10 AM - 2 AM.
**subject to availability and size of the party
7 Days A Week | 7 AM – Midnight
Available 24 Hours*
*Alcohol service ends at 3:45 AM.
BUILDING YOU A BETTER BUFFET
Thank you for your patience while we create an even better buffet experience for you! We will post re-opening updates as they become available. In the meantime, please visit another one of our fabulous dining options: The Western Door Steakhouse • Koi • Three Sisters • Blues Burger Bar • Tim Horton’s
Odds & Ends, 8 Clans, Lux Box, Swarovski and The Garden Nook are now open
Thunder Falls Buffet, la cascata, and Stir will remain closed at this time.
The spa is temporarily closed.