Reservations

COVID-19 Updates

Welcome Back from Seneca Niagara Resort & Casino

Health & Safety Protocols

The health and safety of our team members, guests, and their families continues to be our highest priority.  During this closure, our team has worked tirelessly on a comprehensive plan and has adapted ALL of our front facing and back of house procedures to maintain a safe and fun environment.  These planned measures and protocols to mitigate the risk of COVID-19 virus exposure to our team members and guests meet or exceed applicable guidance from the Centers for Disease Control and Prevention (CDC), the New York State Department of Health and local health authorities.

See Detailed Protocols

Cleaning & Sanitizing

Regular and diligent cleaning of all public areas, workspaces and frequently touched surfaces will be a core element of our ongoing health and safety protocols. 

Physical Distancing & Personal Protective Equipment (PPE)

Building upon initiatives implemented prior to our closure, physical distancing will be implemented throughout all aspects of our operations, ranging from the gaming activities offered to the actions and interactions of employees in both front-of-house, and back-of-house areas.

Active Monitoring

We will be proactively monitoring for signs of illness or infection that could put guests or team members at increased risk.  Efforts will include the use of thermal imaging devices to screen guests and employees for fever, as well as ongoing monitoring of local health conditions, including reported active cases and potential outbreaks.

Communication & Training

Ongoing communication is critical and includes informational signage for guests and team members to assist with proper use of PPE, physical distancing, and personal hygiene.  To reinforce protocols, all team members will receive training on COVID-19 safety and sanitation protocols.


What to Expect


Entry Restrictions

At this time, all guests must be 21 years of age or older. No one under 21 will be admitted.

Seneca Resorts & Casinos have implemented additional entry restrictions for guests who have recently traveled into New York State from states that are on New York’s COVID-19 travel advisory list, i.e. Restricted States.

Upon arrival, you will be required to present valid identification at the entry point to confirm your state of residence. If your state of residence is a Restricted State,* you may be prohibited from entering the Casino/Resort if you are not in compliance with the requirements of the NYS travel advisory. Additionally, please take notice that you may also be denied entry if you are experiencing fever, cough, shortness of breath, or other known symptoms of COVID-19. To make a hotel reservation, you will be asked to confirm your state of residence. If you reside in one of the Restricted States* and are unable to comply with our requirements for arriving from those states, the reservation will not be completed.

Please check the COVID-19 Travel Restrictions Advisory BEFORE booking your travel plans:

Restricted States List

1. Alabama

2. North Carolina

3. Texas

4. Arkansas

5. Florida

6. South Carolina

7. Utah

8. Georgia

9. Iowa

10. Idaho

11. Louisiana

12. Mississippi

13. Tennessee

14. Kansas

15. Oklahoma

16. Wisconsin

17. Indiana

18. Missouri

19. Nebraska

20. North Dakota

21. Illinois

22. Kentucky

23. South Dakota

24. Alaska

25. Montana

26. Delaware

27. West Virginia

28. Minnesota

29. Nevada

30. Wyoming

31. Colorado

32. New Mexico

33. Michigan

34. Virginia

35. Rhode Island

36. Guam

37. Puerto Rico

38. Ohio

39. Arizona

40. Maryland

41. California

 

 

Restricted Countries List

1. Andorra

2. Albania

3. Argentina

4. Armenia

5. Aruba

6. Austria

7. Bahamas

8. Bahrain

9. Belgium

10. Belize

11. Bosnia & Herzegovina

12. Brazil

13. Bulgaria

14. Cabo Verde

15. Columbia

16. Costa Rica

17. Croatia

18. Curacao

19. Cyprus

20. Czechia

21. Denmark

22. France

23. French Polynesia

24. Georgia

25. Germany

26. Gibraltar

27. Guam

28. Hungary

29. Iceland

30. Ireland

31. Israel

32. Italy

33. Jordan

34. Kuwait

35. Lebanon

36. Libya

37. Liechtenstein

38. Lithuania

39. Luxembourg

40. Malta

41. Martinique

42. Mayotte

43. Moldova

44. Monaco

45. Montenegro

46. Nepal

47. Netherlands

48. North Macedonia

49. Panama

50. Paraguay

51. Poland

52. Portugal

53. Puerto Rico

54. Romania

55. Russia

56. Saint Martin

57. San Marino

58. Slovakia

59. Slovenia

60. Spain

61. Switzerland

62. Ukraine

63. United Arab Emirates

64. United Kingdom

Entrances will also be restricted to maintain safe social distancing and traffic flow through the Wellness Checkpoints. The Seneca Square entrance on 4th street will be open for walk in as well as the Hotel Front Entrance.  The Parking Garage will be closed.  All other entries will be closed including the Bear’s Den entrance and the Bus Lobby entrance.

 


Requirements

EVERY guest and team member must proceed through the Wellness Checkpoint (temperature screening). Anyone exhibiting symptoms associated with COVID-19 will be denied entry that day.  Anyone registering 100.4 or above temperature will pass through a secondary screening.  If the 2nd screening registers a temperature of 100.4 or above, guest and/or team member will be denied entry that day.  All temperature screenings will be done with a safe social distance through thermal imaging screeners.

Face masks will be mandatory for both guests and team members and must be worn at all times while on property. No mask, no entry. If you don’t have a face mask one may be provided for you.

EVERY guest and team member must use hand sanitizer before entering.

We are operating at reduced capacity in order to maintain social distancing at this time. Guests may be asked to come back at a later time.

NO SMOKING is allowed anywhere inside the resort. Smoking will be allowed only in outdoor designated areas and with social distancing. Any guest who goes outside to smoke must go through the Wellness Checkpoint upon reentering the building.


What is Open


Gaming

  • Slot machines are open with social distancing between them.
  • Limited table games are open. These limited table games have some enhanced health and safety protocols in place. 
  • Guests can enjoy Blackjack, Craps, Roulette, and Mini Baccarat with the following enhanced social distancing measures in place:
    • Every other table will be open
    • Three guests maximum per most table games
    • Three guests maximum on each side of Craps tables
    • For Baccarat (only the dealer will touch the cards)
    • Table games that require guests to handle the cards will be excluded at this time including but not limited to; Ultimate Texas Hold’Em, Three Card Poker, and Mississippi Stud.
  • The Sports Lounge is open for kiosks only; counter hours are Daily: 10 AM - Midnight
  • No alcohol will be served on the casino floor at this time.
    • Beverage Servers will be on the floor delivering non-alcoholic drinks in disposable cups.

 


Resort

Resort hours of operation have returned to 24-hours daily.

Valet parking is available at this time. Drop-off available only at Hotel Front Entrance.

All surface parking lots will be open with the Parking Garage closed at this time.

Guest entrances will be the Hotel front entry, and the 4th street casino entrance. Walk-in available at Hotel Front Entrance and Casino (4th Street) Entrance.

NO SMOKING anywhere inside the resort. Smoking will be allowed only in outdoor designated areas and with social distancing. Any guest who goes outside to smoke must go through the Wellness Checkpoint upon reentering the building.

 


Dining & Bars

Most restaurants will remain closed except for:

  • Blues Burger which will provide grab-n-go options as well as socially distanced sit down dining
  • The Western Door Steakhouse is now open. Book a reservation through OpenTable or call 1-877-8-SENECA.
  • Koi is now open. Book a reservation through OpenTable or call 1-877-8-SENECA.
  • Three Sisters is now open 24 hours daily with socially distanced sit-down dining
  • Tim Hortons and Coldstone are now open
  • Aces bar and Stir will be serving non-alcoholic drinks with strict social distancing measures in place
  • Alcohol service will be available during sitdown dining at The Western Door Steakhouse, Koi and Three Sisters and must
    be consumed with a meal.

 


Shopping

Odds & Ends, 8 Clans, Lux Box, Swarovski and The Garden Nook are now open

 


Temporarily Closed


Dining & Bars

The Lobby Bar, Thunder Falls Buffet, la cascata, and Morrie's Express will remain closed at this time.

 


Spa

Seneca Niagara Resort & Casino Spa & Salon is currently closed.


Detailed Health & Safety Protocols


 

Team Member protocols:

  • All team members MUST proceed through a Wellness Checkpoint (temperature screening) before being allowed entry.
  • All team members must use hand sanitizer before entering.
  • All team members are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. Team members who are exhibiting any of the symptoms of COVID-19 while at the property will immediately be screened and/or sent home.
  • All team members are instructed to wash their hands, or use sanitizer when a sink is not available, regularly and before and/or after any of the following activities: using the restroom; sneezing; touching your face; cleaning; sweeping; mopping; smoking; eating; drinking; entering and leaving the gaming floor; going on break; and/or starting or ending a shift.
  • Appropriate PPE will be worn by all team members based on their role and responsibilities and in adherence to applicable health authority guidance. Training on how to properly use and dispose of all PPE will be mandatory.
  • All team members will be required to wear a face mask while on property at all times. Team members will be provided a mask upon entry to property for use during their shift.
  • Physical distancing protocols will be used in all back of house areas and front of house areas.
  • Team member pre-shift meetings will be conducted via teleconference, video conference, or in-person in areas that allow for appropriate physical distancing between team members. Larger departments will stagger employee arrival times to minimize traffic volume in back-of-house corridors and service elevators.
  • The frequency of cleaning and sanitizing will increase in high traffic back of house areas.
  • Shared tools and equipment will be sanitized before, during, and after each shift or anytime the equipment is transferred to a new team member. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, safety buttons, cleaning equipment, keys, time clocks and all other direct contact items used throughout the resort. The use of shared food and beverage equipment in back of the house office pantries (including shared coffee brewers) will be discontinued.

Guest protocols:

  • EVERY guest must proceed through the Wellness Checkpoint (temperature screening). Anyone exhibiting symptoms associated with COVID-19 will be denied entry that day.  Anyone registering 100.4 or above temperature will pass through a secondary screening.  If the 2nd screening registers a temperature of 100.4 or above, guest and/or team member will be denied entry that day.  All temperature screenings will be done with a safe social distance through thermal imaging screeners.
  • Face masks will be mandatory for all guests and must be worn at all times while on property. No mask, no entry. If you don’t have a face mask one may be provided for   Guests may utilize their own masks unless they appear to be deficient or otherwise deemed unacceptable. If a guest’s mask is deemed unacceptable then a mask will be provided to them.
  • EVERY guest must use hand sanitizer before entering.
  • Guests are advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, or moving around the property. Elevator capacities will be limited based on elevator size (generally, no more than two to four individuals at a time). Floor markers and signage are placed throughout the resort to assist with proper distancing.  Slot machines and other physical layouts have been arranged to ensure appropriate distancing.  Physical barriers (e.g., Plexiglass-type) have been installed in certain areas. 
  • Hand sanitizer dispensers, touchless whenever possible, have been placed at key guest entrances and contact areas such as entry areas, lobby area, casino floor, elevator landings, and more.
  • Seneca Resorts uses cleaning products and protocols that meet EPA guidelines and are approved for use and effectiveness against viruses, bacteria and other airborne and blood borne pathogens.
  • The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, elevators and elevator buttons, door handles, public bathrooms, ATMs, stair handrails, slot machines, and more.
  • The frequency of air filter replacement and HVAC system cleaning has increased, and fresh air exchange will be maximized.
  • Sanitizing wipes are also available if guest prefer to wipe down their slot machine and chair prior to their use.
  • Guests will be asked to hold out their photo ID and Social Club card instead of handing it to a team member.
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Seneca Niagara Resort & Casino is now open. Learn about our phased opening and safety measures. Get Details