Reservations

COVID-19 Updates

Welcome Back to Seneca Niagara Resort & Casino

Health & Safety Protocols

The health and safety of our team members, guests, and their families continues to be our highest priority.  During this closure, our team has worked tirelessly on a comprehensive plan and has adapted ALL of our front facing and back of house procedures to maintain a safe and fun environment.  These planned measures and protocols to mitigate the risk of COVID-19 virus exposure to our team members and guests meet or exceed applicable guidance from the Centers for Disease Control and Prevention (CDC), the New York State Department of Health and local health authorities.

See Detailed Protocols

Cleaning & Sanitizing

Regular and diligent cleaning of all public areas, workspaces and frequently touched surfaces will be a core element of our ongoing health and safety protocols. 

Physical Distancing & Personal Protective Equipment (PPE)

Building upon initiatives implemented prior to our closure, physical distancing will be implemented throughout all aspects of our operations, ranging from the gaming activities offered to the actions and interactions of employees in both front-of-house, and back-of-house areas.

Active Monitoring

We will be proactively monitoring for signs of illness or infection that could put guests or team members at increased risk.  Efforts will include the use of thermal imaging devices to screen guests and employees for fever, as well as ongoing monitoring of local health conditions, including reported active cases and potential outbreaks.

Communication & Training

Ongoing communication is critical and includes informational signage for guests and team members to assist with proper use of PPE, physical distancing, and personal hygiene.  To reinforce protocols, all team members will receive training on COVID-19 safety and sanitation protocols.


UPDATES TO OUR COVID SAFETY AND SECURITY POLICIES


 

We’re looking forward to your next visit!

As we continue to welcome you to our properties, we’re committed to offering you the safest, most enjoyable experience possible.  We’ve updated our safety and security procedures, and ask that you please take a moment to review our most recent policies:

  • We also want you to enjoy the best possible experience every time you visit. In order to ensure the safest, most enjoyable experience possible, effective Tuesday, November 23, 2021 at 6 AM, masks or facial coverings will be required for all Guests and Team Members.
  • Social Distancing will resume; please maintain 6 feet between yourself and other Guests & Team Members.
  • Please refrain from visiting the property if you have had any COVID-19 symptoms in the last 10 days, or have had contact with anyone with symptoms or tested positive for COVID-19 in the last 10 days.

At Seneca Niagara, our Gaming Floor and designated lounge areas are open to guests age 21+.  Guests of all ages may enjoy our amenities, restaurants and shops (those under age of 18 require a parent or guardian accompaniment). 

We will continue to monitor and assess circumstances, and further updates will be posted on our websites.

Thank you for being a valued guest; enjoy your next visit!

 

ENTRANCES

Guests may enter through any of our following entrances; Bus Lobby entrance, 4th Street entrance, Seneca Square entrance, the Western Door skywalk (from the Parking Garage) and our Hotel Lobby entrance. The Bear’s Den entrance and the Hotel skywalk (from the parking garage), are temporarily closed.

 


Requirements

Western New York’s COVID positivity rates are once again on the rise. In order to ensure the safest, most enjoyable experience possible, effective Tuesday, November 23, 2021 at 6 AM, masks or facial coverings will be required for all Guests and Team Members.

Social Distancing will resume; please maintain 6 feet between yourself and other Guests & Team Members. This applies to all three of the Seneca Resorts & Casinos locations. We will continue to monitor our area’s numbers closely, and will let you know when our masking policy has relaxed.


EVERY guest and team member must use hand sanitizer before entering.

We are operating at reduced capacity in order to maintain social distancing at this time. 
NO SMOKING is allowed anywhere inside the resort. Smoking will be allowed only in outdoor designated areas and with social distancing. 


What is Open


Gaming

  • Slot machines are open with social distancing between them.
  • Table Games have some enhanced health and safety protocols in place.
    • Tables have been spaced 6 feet apart.
    • Plastic protective shields have been installed on all tables.
    • Four guests maximum per most table games. 4 per table except for Craps (6 per table – 3 per side) & Roulette (3 per table). High Limit Mini-Baccarat can seat 5.
    • Games offered: Blackjack, Spanish 21, Roulette, Mini-Baccarat, Craps, 3 Card Poker, Mississippi Stud, Let It Ride & Ultimate Texas Hold ‘Em. Not all games are 24 hrs – please call ahead.
  • The Sports Lounge is open for kiosks only; counter hours are Daily: 10 AM - Midnight
  • We’re pleased to once again offer alcohol service at all three Seneca Resort & Casino properties. Enjoy complementary cocktails at Seneca Niagara during active game play on the gaming floor (soft drinks, coffee & tea also available). Alcoholic beverages are also available for purchase at our on-property bars and restaurants.

Resort

Resort hours of operation have returned to 24-hours daily.

Valet parking is available at this time. Drop-off available only at Hotel Front Entrance.

All surface parking lots will be open. Parking Garage Update: The east or Hotel side skywalk is currently closed. We have opened up the Western Door skywalk. Hotel guests are advised to use valet if they would like to avoid walking across the casino floor.

NO SMOKING anywhere inside the resort. Smoking will be allowed only in outdoor designated areas and with social distancing. 

Room Service: Available from 7 AM to 10 PM on Sundays through Thursdays; and from 7 AM to 11 PM on Fridays and Saturdays.

 


Dining & Bars

Please check here and on the individual pages for each bar and restaurant for more details, including hours of operation.

  • Blues Burger, which will provide grab-n-go options as well as socially distanced sit down dining
  • The Western Door Steakhouse is now open. Book a reservation through OpenTable or call 1-877-8-SENECA.
  • Koi is now open. Book a reservation through OpenTable or call 1-877-8-SENECA.
  • Three Sisters is now open with socially distanced sit-down dining.
  • Tim Hortons is open
  • We’re pleased to once again offer alcohol service at all three Seneca Resort & Casino properties. Enjoy complementary cocktails during active game play on the gaming floor (soft drinks, coffee & tea also available). Alcoholic beverages are also available for purchase at our on-property bars and restaurants.

 

Room Service

Sundays through Thursdays: 7 AM – 10 PM - Café & Room Service

Fridays and Saturdays: 7 AM – 11 PM - Café & Room Service

**subject to availability and size of the party


*Alcohol service ends at 3:45 AM.

 

BUILDING YOU A BETTER BUFFET

Thank you for your patience while we create an even better buffet experience for you! We will post re-opening updates as they become available. In the meantime, please visit another one of our fabulous dining options: The Western Door Steakhouse • Koi • Three Sisters • Blues Burger Bar • Tim Horton’s

 


Shopping

Odds & Ends, 8 Clans, Lux Box, Swarovski and The Garden Nook are now open

 


Temporarily Closed


Dining & Bars

Thunder Falls Buffet and la Cascata will remain closed at this time.

 


Spa

The spa is temporarily closed.


Detailed Health & Safety Protocols


 

Team Member protocols:

  • Masks or facial coverings will be required for all Team Members.
  • All team members must use hand sanitizer before entering.
  • All team members are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. Team members who are exhibiting any of the symptoms of COVID-19 while at the property will immediately be screened and/or sent home.
  • All team members are instructed to wash their hands, or use sanitizer when a sink is not available, regularly and before and/or after any of the following activities: using the restroom; sneezing; touching your face; cleaning; sweeping; mopping; smoking; eating; drinking; entering and leaving the gaming floor; going on break; and/or starting or ending a shift.
  • Appropriate PPE will be worn by all team members in adherence to applicable health authority guidance. Training on how to properly use and dispose of all PPE will be mandatory.
  • Physical distancing protocols will be used in all back of house areas and front of house areas.
  • Team member pre-shift meetings will be conducted via teleconference, video conference, or in-person in areas that allow for appropriate physical distancing between team members. Larger departments will stagger employee arrival times to minimize traffic volume in back-of-house corridors and service elevators.
  • The frequency of cleaning and sanitizing will increase in high traffic back of house areas.
  • Shared tools and equipment will be sanitized before, during, and after each shift or anytime the equipment is transferred to a new team member. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, safety buttons, cleaning equipment, keys, time clocks and all other direct contact items used throughout the resort. The use of shared food and beverage equipment in back of the house office pantries (including shared coffee brewers) will be discontinued.
  • Face masks or coverings are required for all Team Members at indoor concerts.

Guest protocols:

  • Masks or facial coverings will be required for all Guests.
  • EVERY guest must use hand sanitizer before entering.
  • Guests are advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, or moving around the property. Elevator capacities will be limited based on elevator size (generally, no more than two to four individuals at a time). Floor markers and signage are placed throughout the resort to assist with proper distancing.  Slot machines and other physical layouts have been arranged to ensure appropriate distancing.  Physical barriers (e.g., Plexiglass-type) have been installed in certain areas. 
  • Hand sanitizer dispensers, touchless whenever possible, have been placed at key guest entrances and contact areas such as entry areas, lobby area, casino floor, elevator landings, and more.
  • Seneca Resorts uses cleaning products and protocols that meet EPA guidelines and are approved for use and effectiveness against viruses, bacteria and other airborne and blood borne pathogens.
  • The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, elevators and elevator buttons, door handles, public bathrooms, ATMs, stair handrails, slot machines, and more.
  • The frequency of air filter replacement and HVAC system cleaning has increased, and fresh air exchange will be maximized.
  • Sanitizing wipes are also available if guest prefer to wipe down their slot machine and chair prior to their use.
  • Guests will be asked to hold out their photo ID and Social Club card instead of handing it to a team member.
  • Guests are required to wear a face mask or face covering at indoor concerts, regardless of vaccination status. Masking will be strictly enforced, and failure to comply may result in removal from the venue. We will have a limited amount of masks for those without one, and encourage you to bring your own.
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Seneca Niagara Resort & Casino is open. Learn about our phased opening and safety measures. Get Details