Q: WHAT’S NEW?
A: More Card Tiers, longer timeframes to qualify and enjoy the benefits than ever before! All Social Club Cardholders will benefit from Daily Tier Credit Bonuses designed to get you upgraded faster. Player, Pro and Advantage Cardholders have anytime Player Point redemptions for Slot Play right at the game.
Q: HOW DO I BECOME A MEMBER OF THE SOCIAL CLUB BY SENECA?
A: All Players Club Members will be automatically enrolled in the Social Club by Seneca as well as all new signups. All new signups will start at the Member level. Signing up is still free! Being a Social Club Cardholder automatically enters you into promotions while you play at any Seneca Resort & Casino property. You will earn rewards while you play like Player Points redeemable for dining, shopping, tickets and hotel stays! Social Club Cardholders can qualify for even more exclusive offers and complimentary benefits.
Q: WHAT IS A PLAYER LEVEL IN THE SOCIAL CLUB BY SENECA, AND HOW DO I BECOME ONE?
A: Earn 150 Tier Credits within the 12-month qualifying period (March 1, 2017 until February 28, 2018) to step into increased benefits, including discounts on food and retail, and Player Point conversions for Slot Play. Social Club Cardholders will also be recognized with exclusive promotional days for point multipliers and more!
Q: WHAT IS A PRO LEVEL CARDHOLDER, AND HOW DO I BECOME ONE?
A: Earn 750 Tier Credits within the 12-month qualifying period (March 1, 2017 until February 28, 2018) to begin experiencing what complimentary really means! From top tier event invitations to golfing and cruises, Pro Cardholders have truly taken a step into distinction.
Q: WHAT IS AN ADVANTAGE LEVEL CARDHOLDER, AND HOW DO I BECOME ONE?
A: Earn 2,000 Tier Credits within the 12-month qualifying period (March 1, 2017 until February 28, 2018) to attain the most exclusive level of Social Club by Seneca membership. Advantage Cardholders will enjoy the biggest multipliers and discounts, as well as 1 to 1 Player Point conversions for Slot Play. A Casino host is waiting to personalize your Seneca Resorts & Casinos getaway and show you what complimentary really means.
Q: WILL MY PLAYERS CLUB CARD STILL WORK?
A: Yes! Your account number will even remain the same. Your previous Players Club Card will still track all of your play at any Seneca Resort & Casino while you game and allow you to redeem your offers. At your convenience visit the Social Club to pick up your new card.
Q: HOW DO I REDEEM PLAYER POINTS?
A: Player Points can be redeemed much like Comp Dollars at any slot machine for Slot Play or at any point-of-sale location. The amount you can redeem may be based on your card tier. See the Benefits chart for full redemption details.
Q: WILL MY COMP DOLLARS STILL BE AVAILABLE?
A: Yes, but with a new name and new ways to use them! Any Comp Dollars on your existing account will carry over as Player Points redeemable across all properties. Like Comp Dollars, Player Points will expire after 6 months of inactivity on your account.
Q: HOW DO I EARN TIER CREDITS AND UPGRADE?
A: Tier Credits are earned while playing any game using your Social Club by Seneca Card. Credits can be earned over a 12-month period, March 1, 2017 through February 28, 2018 (March 1, 2017 at 6:00 AM through February 28, 2018 at 5:59 AM) and will determine your Social Club membership status. Once you earn enough Tier Credits, you will be automatically upgraded to the next level. The more points you earn, the higher the status you will achieve. The Social Club by Seneca will also award Cardholders with Daily Tier Credit Bonuses.
Q: WILL I STILL RECEIVE THE SAME SLOT, TABLE AND FOOD REWARDS?
A: Play and Food rewards can vary based on account activity. Under the Social Club by Seneca, Free Slot Play, Match Play and Free Table Bets will still be issued to qualifying accounts and are redeemed the same way. Some dining coupons will be replaced by paperless account credits that will be loaded to your Social Club account automatically. These credits are then redeemed at select point-of-sale outlets like Player Points. Available Food Credits will be communicated via mail and email.
Q: WHAT ABOUT MY OTHER CLUB BENEFITS?
A: The Social Club by Seneca will continue to offer tier-based benefits like express lines, designated parking, sweepstakes multipliers, lounge access and more. Refer to the new Benefits Chart to see what you are eligible for.
Q: WILL I STILL BE CHAIRMAN OR SELECT?
A: No. All Players Club Members will be assigned a new tier under the Social Club by Seneca. You have one year to maintain, upgrade or downgrade tier levels.